Last Updated: July 29, 2026
Thank you for shopping with San Aio. Please read our Return & Refund Policy carefully before placing an order. By making a purchase from our website, you agree to the terms outlined below.
No Returns Accepted
At San Aio, all sales are final. Due to the nature of the products we sell, we do not accept returns, exchanges, or refunds for any items once an order has been placed and shipped.
Please ensure you carefully review your order, product specifications, and shipping information before completing your purchase.
Refund Policy
We do not offer refunds for:
- Change of mind
- Ordering the wrong product
- Incorrect product selection
- Compatibility issues
- Dissatisfaction after use
- Refusal to accept delivery
- Incorrect shipping information provided by the customer
- Delays caused by shipping carriers
Damaged or Incorrect Orders
If your order arrives damaged during transit or you receive the wrong item, please contact our customer support team within 48 hours of delivery.
To help us investigate your claim, please include:
- Your order number
- Clear photos of the damaged or incorrect item
- Photos of the packaging
- A brief description of the issue
Our team will review your request and determine the appropriate resolution.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has entered processing or has been dispatched, it cannot be cancelled, modified, or refunded.
Shipping Address
Customers are responsible for providing accurate billing and shipping information at checkout. San Aio is not responsible for orders shipped to an incorrect address provided by the customer.
Product Compatibility
Please read all product descriptions and compatibility information carefully before purchasing. We are unable to offer refunds or exchanges if a product is incompatible with your existing device due to an incorrect purchase.
Lost or Delayed Shipments
Once an order has been handed over to the shipping carrier, delivery times are outside our control. While we will assist customers in tracking shipments when possible, we are not responsible for delays caused by the carrier, customs processing, weather conditions, or other circumstances beyond our control.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact our customer support team before placing your order. We are happy to answer any questions and help you make the right purchase.
Thank you for choosing San Aio. We appreciate your trust and your understanding of our no-return policy.