Last Updated: July 29, 2026
At San Aio, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect the following information:
Personal Information
You may voluntarily provide us with information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Order history
- Customer service inquiries
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referral website
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to your address
- Respond to customer support requests
- Improve our website and services
- Communicate order updates
- Prevent fraudulent activity
- Comply with legal obligations
- Send promotional emails (only if you have opted in)
Payment Security
We do not store your complete payment information on our servers. Payments are processed through secure third-party payment providers that use industry-standard encryption to protect your financial information.
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Enhance your shopping experience
- Provide personalized content
You may disable cookies through your browser settings; however, doing so may affect certain website features.
How We Protect Your Information
We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties when necessary, including:
- Payment processors
- Shipping and delivery companies
- Website hosting providers
- Analytics providers
- Government or legal authorities when required by law
These service providers are only permitted to use your information to perform services on our behalf.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing personal information.
Marketing Communications
If you subscribe to our newsletter or promotional emails, you may receive updates about new products, promotions, and special offers.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Maintain business records
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal data where permitted by law
- Object to certain data processing activities
- Withdraw consent for marketing communications
- Request a copy of the information we hold about you
To exercise these rights, please contact us using the information provided below.
Children’s Privacy
Our website is intended only for adults of legal age to purchase vaping products in their jurisdiction. We do not knowingly collect personal information from individuals who are below the legal purchasing age. If we become aware that such information has been collected, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact our customer support team through our Contact Us page or by using the contact information provided on our website.
Thank you for trusting San Aio. We are committed to protecting your privacy and providing a safe, secure, and transparent shopping experience.